We only collect, use and store your information where we have lawful grounds and legitimate business reasons to do so.
We collect, use and store your personal information in order to fulfil requests for quotes, products and services as part of our insurance broking, claims handling and risk management business. It may also be used to verify your identity, to administer payments and to enable us to carry out anti-money laundering and other financial crime checks where required. If you pay by instalments your information may also be used to arrange credit.
The use of your data is essential for us to check your identity, to enable you to enter into an insurance contract and for the insurance to operate (in the event of a claim, for example). We may also use it to keep our records up to date, to notify you about changes to our service and to help us develop new products and services.
With your consent we may obtain sensitive personal data from you or about you such as information about medical conditions and any unspent criminal convictions.
If you do not provide the information required we are unlikely to be able to arrange your insurance and may not be able to do any other business with you.
We may monitor calls, emails, text messages and other communication with you. When you contact us we may keep a record of correspondence and any information provided to keep us during that or any subsequent communication.